Fuel for thought

Get this. My dual gas/electric energy supplier has been sending me bills based on estimates because… well that’s another story of post-privitisation incompetence. I thought I would do their job for them and phone through with actual meter readings, as prompted by my latest bill, which implored me to phone through a reading to ensure accurate billing.

When I told them my actual readings they told me they would only be able to use these readings “for information” and not to adjust my bill ?!?!?!?!?!?!? In order for them to adjust my bill based on the readings they need to be taken within 2 weeks of a billing date. When I then asked exactly what “for information” actually meant they uhm’d and ah’d before realising that their customer training hadn’t provided them with a scripted bluff for this question. I suggested that “for information” meant that they would do precisely nothing in response to my phone call and the customer service operative was reluctantly forced to agree.

It’s a good job there isn’t an open market for energy supply or I might just look for a less clueless supplier.

Oh, hang on a second…

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